3okk Privacy Policy — How Your Information Is Kept Safe

1. Introduction

3okk is one of Bangladesh's most popular online gaming platforms, enjoyed by millions of users every day. Protecting your personal information is our top priority. 3okk believes that every member's right to privacy is inviolable.

This Privacy Policy explains exactly what information 3okk collects, why it is collected, how long it is retained, and what rights you have over your data. We want you to have complete transparency about what happens with your data — no hidden information, no ambiguous language.

By using the 3okk platform, you agree to this Privacy Policy. If you have any objections, please contact the 3okk support team.

2. What Information We Collect

3okk only collects information that is genuinely needed to operate the platform and deliver the best experience to its members. Unnecessary or excessive data is never requested.

• 3okk cannot directly read your password — it is stored in encrypted form.
• Full payment card numbers are not stored on 3okk's servers.
• If you use a third-party login (such as social media), the privacy policy of that platform also applies.

3. How Information Is Used

3okk uses collected data solely for defined purposes. Your information is never used for commercial gain or sold to third parties. Below, we clearly explain why your data is used.

• Account management: To create, verify, and secure member accounts.
• Transaction Processing: To process deposits and withdrawals securely.
• Service Improvement: Usage patterns are analyzed to make the 3okk platform more intuitive and effective.
• Customer support: For resolving issues and communicating with members.
• Promotional Information: To inform you of relevant offers and bonuses (consent can be withdrawn at any time).
• Legal obligations: To fulfill legal requests from authorities.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor members' gaming habits and identify potential problem behaviour.

4. When Information Is Shared

3okk never shares your personal information with advertisers or third parties for commercial purposes. However, limited data may be shared in the following specific circumstances:

• Service Providers: With partners such as payment processors or identity verification providers, who are required to comply with 3okk's privacy policy.
• When required by law: Upon receipt of a lawful order from a government or regulatory authority.
• Anti-money laundering: Sharing information with authorities as required by law to prevent financial irregularities.
• Business Transfer: If 3okk's business is merged or transferred, members will be notified in advance.

In every case, 3okk ensures that only the necessary data is shared and that third parties may not use that data for any other purpose.

5. Cookie Policy

Cookies are small text files stored in your browser. 3okk uses cookies to help the platform function better and to enhance your experience.

• Essential cookies: For login sessions and security — the platform cannot function without these.
• Functional cookies: To remember your language preference or account settings.
• Analytics Cookies: To understand which parts of the platform are used most — without identifying you personally.
• Marketing Cookies: To show you relevant offers — you can turn these off at any time.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may prevent some 3okk features from working properly.

6. Security Measures

3okk uses industry-leading security measures to protect your information. Our security framework is built across multiple layers, so even if one layer is compromised, your data remains safe.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Regular security audits and vulnerability assessments are conducted.
• Automated alerts are sent for suspicious login attempts.
• Two-Factor Authentication is available.
• Internally, only authorized staff can access specific data.
• Data is backed up regularly and a disaster recovery plan is in place.

Please note that no system on the internet is 100% secure. 3okk takes every possible measure, but keeping your password safe is also partly your responsibility.

7. Your Rights

3okk believes you own your data. That means you should have full control over your personal information. Your rights are detailed below.

To exercise any of these rights, please contact the 3okk support team. We typically process requests within 30 business days.

8. How Long Information Is Retained

3okk does not retain any data longer than necessary. Retention periods are defined based on the type of information:

• Account information: For the duration of active account use and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 2 years.
• Marketing Communications: Stops immediately upon withdrawal of consent.
• KYC documents: For a defined period as required by legal obligations.

9. Protection of Minors

3okk is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and identity verification documents may be requested if there is any doubt.

If a parent or guardian believes their child has been registered on 3okk by mistake, please contact our support team immediately. We will close the account and delete all associated data.

10. Policy Changes

3okk may update this Privacy Policy when necessary. For any significant changes, we will notify you in advance via your registered email or through a platform notification.

• Minor changes (such as clarifications in wording) may be made without prior notice.
• For significant changes, you will be notified at least 30 days before they take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of any update will always be displayed at the top of this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact the 3okk data protection team. We typically respond within 7 business days.